This page contains frequently asked questions about the application process for DriveTest opportunities with Serco DES. Please note, this is a technical support e-mail address for job applicants. We are unable to answer any questions related to the current labour disruption between Serco DriveTest and the United Steelworkers Union. For information and updates regarding the labour disruption, please return to the main DriveTest website. Q - How do I apply for a DriveTest position with Serco DES? A - This website contains online application forms for all of our current openings. Simply select the location nearest to you, read the job descriptions, and then apply! Q - I don't have a current resume, can I still apply? A - We require a resume in order to properly review your application. You are welcome to begin the online application now, and submit your resume via e-mail afterwards. If you do not have a current resume containing your up-to-date work history, there are a number of free online services that can assist you in building one. Please note, this search link is provided purely as an aid to job seekers and neither Serco DES nor HireFX are responsible for any problems or concerns that a job seeker might encounter with the search results. Q - Can I send you a resume instead? A - Applications are only accepted via our website. This allows us to evaluate all interested candidates on a level playing field. There's nothing worse than missing out on a job opportunity because someone else used thicker resume paper or crammed more "key words" into their cover letter. This process allows us to evaluate all candidates on exactly the same criteria, so please do not e-mail or fax us your resume as it will not be reviewed. You will have the opportunity to provide us with your resume later in the process. Q - What is HireFX and how did I get here? A - This website (serco.hirefx.com) is owned and operated by HireFX on behalf of Serco DES for the specific purposes of permitting interested individuals to apply for DriveTest jobs with Serco DES via online application forms. Please be assured that all information you provide in your job application will be kept strictly confidential, and only used in consideration of employment with DriveTest. We are not an employment agency and your application will not be provided to any other employer. You are applying directly to Serco DES. Q - The online application isn't working for me. What should I do? A - You can reach our Help Desk by sending an e-mail to serco@hirefx.com. Please provide a detailed description of the problem that you are encountering, as well as your application reference number (if you have received one). We attempt to answer all Help Desk queries within one business day. Q - I applied last night, how come I haven't received a confirmation message yet? A - You should receive a confirmation message within an hour of submitting your application. Factors such as typos in your e-mail address, spam filters, and delays with your e-mail provider may delay or prevent your confirmation e-mail from arriving. If you have not received your confirmation message within one business day, please visit our support page. Q - I've completed the entire application process, when do I find out if I got the job? A - We try to review applications as quickly as possible but, because we receive thousands of applications, it can sometimes take a few weeks to review every application that we receive. Please be assured that we will be in touch with all applicants, regardless of the outcome, as soon as we can. Q - I don't see my city/town listed? Should I still apply? A - The online application is currently only available for select locations. Please check back again soon for additional locations. Q - I applied a couple of months ago. Can I apply again? A - Applications are kept on file for six months. If you applied within the past six months, please do not apply again as your application is still "active". Q - What about my privacy? A - We are committed to your privacy in respect of any personal information received. Our full privacy policy can be found here.